UX: Direct interaction between company product and users
CX: All connection points between company and customers including ads, social media, discussion board, etc.
This makes CX a large part of branding strategy.
My memo and implications from this presentation by Kaaren Hanson, Intuit:
I’ve met so many people who only talk about UI and interaction designs when it comes to discuss UX. Sometimes I feel like these people use the word “UX design” as a fancier way to say “UI and Interaction design”. Terrible misunderstanding. I would like to address what UX design is from my perspective once and for all.
inFORM - Interacting With a Dynamic Shape Display
Don’t you think interactions that happen on your touch screens are a bit bland, cold, and too distant? I do. Mobile technology that bridges people in distant places should not be limited in flat displays. It should be warmer, more palpable….., and more human in order to really connect people.
Look at this tangible UI created by MIT media lab. This is how it should be.
There are a few things I would like to mention:
1.Why the heck logitech still uses this bulky dongle in the age of mobile?
2.Why the heck is this thing so fragile?
3.Why did I buy this in the first place?
4.And why the heck am I still using this mouse?
5.The designer without his mouse or pen tablet is effectively useless
This article showcases array of very good examples for current mobile-responsive design era. It’s deliberately explaning why it matters. A good article.
This article looks at some examples of interaction design in which smart interaction, defined by subtle animation, gently improves the user experience. Weâll share some lessons drawn from various models and analyze why these simple patterns work so well.
Of course, how people perceive color is highly depending on his/her cultural context. We need to learn it before deciding colors on your design. But this is still a good reference.
The psychology of color as it relates to persuasion is one of the most interesting—and most controversial—aspects of marketing.
Because some (many) mobile website suck. This happens if mobile website does not support what the user wanted to do and the user is familiar with web interaction, user transits to full website. “32% of customers” tells that how large portion of mobile websites are doing wrong.
There Is No Mobile Internet!
by Marek Wolski
I’ve been Mac user since 2008. Before that I was Windows user all the way since 1993. I wasn’t a big fan of Microsoft UIs back in the day. It was just ok design and visually not interesting at all.
Now that Microsoft made the biggest UI design on their leading OS, Windows, I have to say it’s actually quite interesting change. Yes, I know some people had a very hard time finding how to turn off the computer or other very basic functions. That was quite messed up. However, it doesn’t simply mean the design itself is bad. If you look closely, there is many interesting designs in it and you can absolutely learn from it.
It’s more educational for UX practitioners to think about WHY they designed this way and WHAT intention was behind it. I recommend to do it, It’s quite a good practice.
Related note: Look at UI and interaction design around Control Panel. It was most painful part for most of users. See how they managed this part. It is not perfect at all, but you see lots of effort.